Factory Direct Store
Shipping Delays May Occur Due to Covid-19 Impact
Free Ground Shipping When You Spend $150
Yes, as a matter of fact we DO know that you have been charged for your order.
It is our bank card processor’s policy (STRIPE.COM), like PAYPAL, to
process your credit card at the time of the order and not when shipped.
We do not, and cannot, choose when your card gets charged.
Again, like PAYPAL, we do not see your card information or
control when it is processed.
We are very sorry if this causes any concern.